Refund policy
We hope you love your order, but if you're not completely satisfied, you may return your item within 28 days of delivery.
Return Conditions
- Items must be unused and in original packaging
- Products must be in resalable condition
- For hygiene reasons, opened bedding may not be eligible for return unless faulty
Manufacturing defects or incorrect items
If your item arrives with a manufacturing defect or you receive the wrong product, please contact us within 48 hours of delivery. Once approved, we will provide a pre-paid return label and arrange a replacement or full refund.
Change of Mind Returns
If you wish to return an item due to a change of mind, return shipping costs will be the responsibility of the customer. Items must be returned unused and in their original packaging.
How to Request a Return
To request a return, please contact us at care@fernandcove.com with:
- Your order number
- The item(s) you wish to return
- Reason for return
or alternatively you can use the contact from on our contact page.
We will provide return instructions once your request has been approved.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method. Please allow 3–5 working days for the refund to appear in your account.